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My deposit failed, but I was still charged

No worries - we’ll help you resolve this quickly.

Please email customercare@wptglobal.com with:

A bank statement showing the deduction
Any details you have about the transaction in question (amount, method, date/time)

Once we have this info, we’ll investigate and get it sorted.

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Some methods may not be available in your region. Please contact support if you experience any issues.

This website is operated by Everstronglink Limited a company incorporated under the laws of Costa Rica having its registered address at Province 01 San Jose, Canton 02 Escazu, San Rafael, On La Ceiba Street, House No. 400, Costa Rica, and is licensed by the Tobique Gaming Commission under License Number 0000005. Kashxa Limited, a Cyprus company with registration number 427606, having its registered office at Strovolou, 12 Aigyptou, Nicosia, 1097, Cyprus, is acting as a payment agent on behalf of the license holder entity Everstronglink Limited.

Gambling can be addictive. Play responsibly. Everstronglink Limited only accepts customers over 18 years of age.