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Technical Issues

Technical Issues

Below you will find answers to the most frequently asked questions about technical issues on WPT Global. If you can’t find the answer you’re looking for, just contact us!

Poker & Casino Technical Issues

What should I do if the WPT Global app is not loading?

What should I do if the app is not responding?

Why is my game lagging?

How do I update the WPT Global app?

What are the system requirements for playing on WPT Global?

What should I do if I encounter a software bug?

Why am I experiencing connectivity issues?

How do I take a screenshot to share an issue with you?

My device/antivirus is blocking pop-ups from WPT Global. How do I fix it?

Why am I getting a driver error when downloading WPT Global?

Is downloading WPT Global app safe for my computer?

When attempting to install, I'm receiving the message "unable to execute file in the temporary directory". How do I resolve this?

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